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Assistant Director of Orientation Operations

Position Details

Position Information

Working Title Assistant Director of Orientation Operations
Position Number 0031
Posting Number S1064
State Role Title General Administration Supervisor I/Coordinator I
Position Type Classified
Position Status Full Time
FLSA Status Exempt: Not Eligible for Overtime
College/Division Wellness, Orientation and Multicultural Engagement
Department 100218 - First Year Experience
Pay Band 4
Pay Rate Maximum Starting
Specify Range or Amount $40,312
Is this a JMU Only position? No
Is this a grant-funded position? No

Position Summary Information

General Information

The Orientation Office at James Madison University is accepting applications for an Assistant Director of Orientation Operations to provide direction, management and implementation of all aspects of operational components central to Orientation’s responsibility to matriculate new students into the university. This position creates reports and implements business processes to provide accurate and time-sensitive data to campus partners who work closely with the student matriculation process. In addition, the Assistant Director of Orientation Operations is responsible for overseeing the department’s customer service operations and supervising a full-time staff member.

Duties and Responsibilities

- Develop, manage and implement large and complex orientation business processes utilizing the PeopleSoft Student Administration system, VZ Orientation and Microsoft Access.
- Create and update operations instructions, testing protocols and issue resolution documentation of VZ Orientation.
- Serve as the lead to troubleshoot and resolve functionality and performance issues between Information Technology and VZ Orientation systems.
- Ensure the functionality of VZ Orientation to appropriately and accurately make advising assignments, including special populations (such as honors, athletes and international students) for orientation programs.
- Correspond with VisualZen as the contract administrator by completing an annual review, post-season reviews and submitting necessary issues to be resolved in a timely manner.
- Supervise the Orientation Operations Manager, who is responsible for the daily oversight of the reception area that serves as the first line of customer service by phone, email or in-person interactions as well as directly supervises the Orientation Operations Assistants and Office Assistants.
- Oversee the customer service expectations, protocols and procedures to ensure high customer satisfaction.
- Oversee the reservations and advising assignments for First Year Summer Springboard, along with the check-in logistics for programming days.
- Work closely with campus partners (Career and Academic Planning, Card Services, University Programs and University Advising) to be able to access data to manage their functions directly related to Orientation.
- Convene and lead meetings or serve as an active member on external committees with key stakeholders and functional groups to identify improvements needed to VZ Orientation.
- Create training guides and provide onsite training to campus partners on how to utilize the VZ Orientation system for their business functions that support Orientation programs.
- Operate and manage allocated operational budget.
- Create, manage and oversee the 1787 database processes.

Qualifications

Competitive candidates will demonstrate the following skills:

- Expertise in excellent customer service skills.
- Exceptional attention to detail with strong organizational and planning skills.
- Knowledge to manage complex Orientation and JMU computer systems that support the matriculation process of new students (VZ Orientation, PeopleSoft, etc.).
- Advanced knowledge of the Microsoft Office Suite including Word, Excel, PowerPoint and Access databases.
- Excellent oral and written communication skills.
- Ability to train others to utilize university and Orientation computer systems.
- Excellent problem solving skills.
- Knowledge of evolving technology trends and best practices.
- Ability to word independently with a willingness to collaborate and contribute in a team environment.
- Demonstrated ability to manage multiple priorities.
- Experience supervising staff.
- A bachelor’s degree or extensive formal training and professional experience in a technology-related position are preferred.

Condition(s) of Employment

Employment is contingent upon the successful completion of a criminal background check.

Posting Detail Information

Posting Date 08/31/2017
Beginning Review Date 09/15/2017
Closing Date
Open Until Filled Yes
Proposed Starting Date 10/25/2017
EEO Statement

James Madison University is an equal opportunity employer committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation Request

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.

Annual Security and Annual Fire Safety Report

http://www.jmu.edu/publicsafety/clerycompliance/righttoknow.shtml

Minimum Reference(s) Required 3
Quick Link for Direct Access to Posting http://joblink.jmu.edu/postings/1796
Additional Posting Information

Documents Needed to Apply

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn about this position?
    • Charlottesville Daily Progress
    • Chronicle of Higher Education
    • Diverse Issues in Higher Education
    • Employee Referral
    • Harrisonburg Daily News Record
    • HigherEdJobs.com
    • Hispanic Outlook
    • Indeed.com
    • JMU JobLink
    • Job Fair
    • NCAA
    • Northern Virginia Daily
    • Nuevas Raices
    • Other Referral
    • Phone Inquiry
    • Richmond Times Dispatch
    • Roanoke Times
    • Social Media (Facebook, LinkedIn, Twitter, etc.)
    • US Military Pipeline
    • VA Jobs Website
    • VEC (Virginia Employment Commission)
    • Walk-in
    • Washington Post
    • Winchester Star
    • Other
  2. * If you selected a source above please type "N/A" in the following box. If you selected "Other" please indicate where you heard about the position.

    (Open Ended Question)

  3. * Do you have an Interagency Placement Screening Form (Yellow Form) as issued under DHRM Policy 1.30 Layoff? (Commonwealth of Virginia Employees Only) If you respond "yes" to this question, a Human Resources representative will be contacting you to obtain a copy of your Yellow Form.
    • No
    • Yes
  4. * Do you have a Preferential Hiring Form (Blue Card) as issued under DHRM Policy 1.30 Layoff? (Commonwealth of Virginia Employees Only) If you respond "yes" to this question, a Human Resources representative will be contacting you to obtain a copy of your Blue Card.
    • No
    • Yes